Refund policy

We do not accept returns or exchanges on any of our products. After each product is completed, it undergoes a thorough multi-point inspection. If the product doesn’t meet the agreed-upon specifications in the order, we won’t deliver or install it.

Due to the significant costs involved in manufacturing, packaging, and freight charges, we can’t offer returns or refunds for buyer’s remorse.

However, if your order is built inaccurately or contains a defect as defined in the order, Ted Morgan Designs will replace the furniture or rectify the issue.

Any inherent characteristics of handmade furniture, such as small knots in the wood, are not considered defects.

We’ll also replace any items damaged during transit, provided that the customer promptly communicates and verifies the damage upon delivery, following the instructions provided when the item was ordered.