Shipping policy

Most furniture is shipped within approx. 4-8 weeks of ordering.

You will be notified by our team as soon as your furniture leaves our shop. One of our team members will be in contact to arrange a time for delivery. Furniture is typically in transit for 1-3 business days.

We provide shipping through independent shippers and do not go through LTL facilities where the furniture would be moved between different trucks. Once your furniture is picked up from our facility, it is blanket wrapped, and brought to your home or business in that same vehicle. When the furniture arrives, the movers are only expected to set the furniture outside your home. In some cases, they may be able to bring it into your home but they do not have the responsibility of assembling it. If inside delivery is required, you must inform our team of this before we arrange delivery and we can set this up on a case by case basis. We also cannot guarantee two delivery drivers so please be prepared to help offload and carry your furniture inside unless otherwise stated.

In certain cases, LTL shipping may also be arranged on a case by case basis where we would crate and ship your pieces. Just note that this is not our normal policy.

Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All freight deliveries typically occur during normal business hours only.  If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees. 

Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb if inside delivery is not provided. If the length of your table exceeds 10 feet, please be prepared to help the delivery driver offload your shipment. 

It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In this case, please immediately call one of our team members and we will discuss steps to move forward.

In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Ted Morgan Designs will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Ted Morgan Designs can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

Please note: Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third party freight shipped to New York City. When ordering online, your total will not reflect this additional fee. We will reach out to you directly when your online order has been processed. 

Please don't hesitate to contact us with any questions. 

After securing your deposit, you have 72 hours to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture.

Should the customer fail to pick up their furniture order within 15 days of notification of availability, a warehousing fee of $25 per week will be incurred until the order is collected. Ted Morgan Designs reserves the right to dispose of the items or use them to their discretion after 90 days of continued non-collection, with no liability for loss or damage.